Privacy Policy
Last Updated: 3/13/26
ZadBuyBack (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use the ZadBuyBack website and services.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you use ZadBuyBack, we may collect certain information in order to provide our services.
Personal Information
We may collect personal information including:
• Name
• Email address
• Phone number
• Mailing address
• Payment information required for issuing payouts
This information is used to process trade-in orders, communicate with customers, and issue payments.
Device Information
When submitting a device for trade-in, we may collect information related to the device including:
• Device model
• Carrier status
• Storage capacity
• Device condition
• Device identifiers when necessary for verification
This information is used to evaluate trade-in offers and verify devices during inspection.
Technical Information
We may automatically collect technical information including:
• IP address
• Browser type
• Device type
• Website usage data
• Referring websites or search sources
This information helps us improve website performance, analyze traffic, and detect fraudulent activity.
2. How We Use Your Information
The information we collect may be used to:
• Process trade-in submissions
• Communicate with customers about orders
• Send shipping instructions and labels
• Verify device details and eligibility
• Issue payments after device inspection
• Improve website performance and services
• Prevent fraud or unauthorized activity
We only use information necessary to provide our services.
3. Device Data Responsibility
Customers are responsible for removing all personal data, accounts, and activation locks from their devices before sending them to ZadBuyBack.
We strongly recommend performing a factory reset and removing all associated accounts prior to shipment.
Devices received by ZadBuyBack may undergo inspection, testing, and processing as part of our evaluation procedures. As part of device handling and processing, data sanitization procedures may be performed in accordance with industry practices where applicable. However, customers remain responsible for ensuring that all personal data has been removed prior to shipment.
4. Cookies and Website Tracking
ZadBuyBack may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
• Remember user preferences
• Analyze website traffic
• Improve site performance
• Support advertising and marketing campaigns
Users may disable cookies through their browser settings if desired.
5. Third-Party Services
ZadBuyBack may use third-party services to support website functionality and business operations.
These services may include:
• Payment providers
• Shipping carriers
• Shipping APIs
• Website analytics services
• Marketing and advertising platforms
These third parties may collect limited information necessary to perform their services.
6. Shipping and Logistics Providers
When customers submit a device, shipping services may be provided by carriers such as:
• UPS
• FedEx
• other shipping providers
These carriers may collect shipping and tracking information necessary to deliver packages.
7. Data Security
We take reasonable measures to protect personal information from unauthorized access, misuse, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Sharing
ZadBuyBack does not sell, rent, or trade personal information to third parties.
Information may only be shared when necessary to:
• process payments
• ship packages
• comply with legal obligations
• prevent fraud or abuse of our services
9. Children’s Privacy
ZadBuyBack services are intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from children under the age of 13.
10. Changes to This Privacy Policy
ZadBuyBack may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated effective date.
11. Contact Information
If you have questions regarding this Privacy Policy, you may contact us:
ZadBuyBack
support@zadbuyback.com
(734) 469-4111
eLake Tech Solutions, LLC
36931 Schoolcraft Rd
Livonia, MI 48150